FAQ Support Questions

Navigation: RootsMagic 8 >

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Support

Q: Ancestry Login not Working

A: In a main view use the key combo Ctrl+Shift+U and select "Reset Program Settings". Close and reopen RM8. Go to Settings>WebHints and click on "Reset TreeShare". Then go to Publish>Ancestry TreeShare and see if you can login.

Temporarily turn off your firewall, antivirus and internet filtering software to see if one of them is blocking RM8 access to the internet. Then adjust their settings.

Q: FamilySearch Login

A:

Q: Hangs When Opening - Scaling (GPU)

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Q: Reset Registration key

A:

Webinars

Webinars: https://rootsmagic.com/webinars/

What's New in RootsMagic 8 (Oct 1, 2021)