Difference between revisions of "RootsMagic 8:FAQ Support Questions"
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== How do I open my RootsMagic 7 database or backup in RootsMagic 8 == | == How do I open my RootsMagic 7 database or backup in RootsMagic 8 == | ||
| − | RootsMagic 8 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) | + | RootsMagic 8 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) cannot be opened inside RootsMagic 8. The RootsMagic 7 database (.rmgc) file needs to be imported into RootsMagic 8 by creating a new file. The new database will then have the correct (.rmtree) file extension. |
| − | The RootsMagic 7 backup (.rmgb) needs to be | + | The RootsMagic 7 backup (.rmgb) needs to be restored inside of RootsMagic 8 by going to Files, Restore from backup. During the restore process it will create a new (.rmtree) file and leave the RootsMagic 7 backup file intact. |
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| + | (See <u>[[RootsMagic_8:Creating_a_New_Database|Creating a New Database]]</u> for additional steps) | ||
== [[RM8:Ancestry_Login|Ancestry unable to login]] == | == [[RM8:Ancestry_Login|Ancestry unable to login]] == | ||
| − | + | On December 4, 2023 we released a blog article and email announcing Ancestry and FamilySearch's plans to turn off the old login procedures used in RootsMagic 7 & RootsMagic 8. Only RootsMagic 9.1 that uses the new OAuth technology that supports two-step verification would continue to work at that point. You can read more about it here - http://blog.rootsmagic.com/?p=3703 | |
| − | + | '''Ancestry officially disabled the old login method used by RootsMagic 8 on December 11, 2023.''' | |
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== [[RM8:FamilySearch_Login|FamilySearch unable to login]] == | == [[RM8:FamilySearch_Login|FamilySearch unable to login]] == | ||
| − | + | On December 4, 2023 we released a blog article and email announcing Ancestry and FamilySearch's plans to turn off the old login procedures used in RootsMagic 7 & RootsMagic 8. Only RootsMagic 9.1 that uses the new OAuth technology that supports two-step verification would continue to work at that point. You can read more about it here - http://blog.rootsmagic.com/?p=3703 | |
| − | + | '''FamilySearch officially disabled the old login method used by RootsMagic 8 on May 3, 2024''' | |
| − | == | + | == FamilySearch not accepting changes == |
| − | When | + | When making changes the FamilySearch Person Tool may look like nothing happened. It just means RootsMagic refreshed before FamilySearch could send the changes. In that case click on the refresh button to reload both panels and display the updates made. The refresh button is located near the top of the Share Data tab, next to the UnMatch button. |
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== [[RM8:Reset_Registration_Key|Clearing the Registration key]] == | == [[RM8:Reset_Registration_Key|Clearing the Registration key]] == | ||
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The next time RootsMagic is opened you can select to run in Essential mode, purchase RootsMagic, or Unlock RootsMagic 8 with a registration key. | The next time RootsMagic is opened you can select to run in Essential mode, purchase RootsMagic, or Unlock RootsMagic 8 with a registration key. | ||
| − | == | + | == Has the RootsMagic App for iOS devices been updated == |
| − | + | The RootsMagic App has not been updated to accept the RootsMagic 8 database (.rmtree) file. Instead we have created an export option inside RootsMagic 8 that will send the database with the correct (.rmgc) file extension for the RootsMagic App. Go to File, Export Data, Dropbox to upload the file to Dropbox which then can be downloaded by the RootsMagic mobile app for iOS devices. | |
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| − | The RootsMagic App has not been updated to accept the RootsMagic 8 database (.rmtree) file. Instead we have created an export option inside RootsMagic 8 that will send the database with the correct (.rmgc) file extension for the RootsMagic App. Go to File, Export Data, Dropbox to upload the file to Dropbox which then can be downloaded by the RootsMagic mobile app. | ||
== Will Personal Historian and Family Atlas work with RootsMagic 8 == | == Will Personal Historian and Family Atlas work with RootsMagic 8 == | ||
The answer is YES! If you select the GEDCOM File import option in both programs. Inside of RootsMagic 8 go to File, Export Data, GEDCOM to create the file needed to import into Personal Historian and Family Atlas. | The answer is YES! If you select the GEDCOM File import option in both programs. Inside of RootsMagic 8 go to File, Export Data, GEDCOM to create the file needed to import into Personal Historian and Family Atlas. | ||
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Latest revision as of 18:08, 3 May 2024
Navigation: RootsMagic 8 >
How do I open my RootsMagic 7 database or backup in RootsMagic 8
RootsMagic 8 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) cannot be opened inside RootsMagic 8. The RootsMagic 7 database (.rmgc) file needs to be imported into RootsMagic 8 by creating a new file. The new database will then have the correct (.rmtree) file extension.
The RootsMagic 7 backup (.rmgb) needs to be restored inside of RootsMagic 8 by going to Files, Restore from backup. During the restore process it will create a new (.rmtree) file and leave the RootsMagic 7 backup file intact.
(See Creating a New Database for additional steps)
Ancestry unable to login
On December 4, 2023 we released a blog article and email announcing Ancestry and FamilySearch's plans to turn off the old login procedures used in RootsMagic 7 & RootsMagic 8. Only RootsMagic 9.1 that uses the new OAuth technology that supports two-step verification would continue to work at that point. You can read more about it here - http://blog.rootsmagic.com/?p=3703
Ancestry officially disabled the old login method used by RootsMagic 8 on December 11, 2023.
FamilySearch unable to login
On December 4, 2023 we released a blog article and email announcing Ancestry and FamilySearch's plans to turn off the old login procedures used in RootsMagic 7 & RootsMagic 8. Only RootsMagic 9.1 that uses the new OAuth technology that supports two-step verification would continue to work at that point. You can read more about it here - http://blog.rootsmagic.com/?p=3703
FamilySearch officially disabled the old login method used by RootsMagic 8 on May 3, 2024
FamilySearch not accepting changes
When making changes the FamilySearch Person Tool may look like nothing happened. It just means RootsMagic refreshed before FamilySearch could send the changes. In that case click on the refresh button to reload both panels and display the updates made. The refresh button is located near the top of the Share Data tab, next to the UnMatch button.
Clearing the Registration key
The RootsMagic registration key can be cleared by opening RootsMagic in a main view and using the key combo Ctrl+Shift+U, selecting "Reset Registration Information", then closing the program to clear it. If you receive a message that prevents you from opening RootsMagic... You can manually clear the registration key by deleting the RootsMagicApp.xml file.
The RootsMagicApp.xml is located here.
Windows: C:\ProgramData\RootsMagic\Version 8\RootsMagicApp.xml
Mac: Public/RootsMagic/Version 8/RootsMagicApp.xml
The next time RootsMagic is opened you can select to run in Essential mode, purchase RootsMagic, or Unlock RootsMagic 8 with a registration key.
Has the RootsMagic App for iOS devices been updated
The RootsMagic App has not been updated to accept the RootsMagic 8 database (.rmtree) file. Instead we have created an export option inside RootsMagic 8 that will send the database with the correct (.rmgc) file extension for the RootsMagic App. Go to File, Export Data, Dropbox to upload the file to Dropbox which then can be downloaded by the RootsMagic mobile app for iOS devices.
Will Personal Historian and Family Atlas work with RootsMagic 8
The answer is YES! If you select the GEDCOM File import option in both programs. Inside of RootsMagic 8 go to File, Export Data, GEDCOM to create the file needed to import into Personal Historian and Family Atlas.