RootsMagic 8:FAQ Support Questions

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How do I open my RootsMagic 7 database or backup in RootsMagic 8

RootsMagic 8 has a different file format and extension for database (.rmtree) and backup (.rmbackup) files. The RootsMagic 7 database (.rmgc) cannot be opened inside RootsMagic 8. The RootsMagic 7 database (.rmgc) file needs to be imported into RootsMagic 8 by creating a new file. The new database will then have the correct (.rmtree) file extension.

The RootsMagic 7 backup (.rmgb) needs to be restored inside of RootsMagic 8 by going to Files, Restore from backup. During the restore process it will create a new .rmtree file and leave the RootsMagic 7 backup file intact.

(See Creating a New Database for additional steps)

Ancestry unable to login

When I click on Ancestry TreeShare login nothing happens or I receive a message my password is incorrect.

In a main view use the key combo Ctrl+Shift+U and select "Reset Program Settings". Close and reopen RM8. Go to Settings>WebHints and click on "Reset TreeShare". Then go to Publish>Ancestry TreeShare and see if you can login. If you are using two-factor verification append the code received to the end of the password, without any spaces.

If you are still unable to login temporarily turn off your firewall, antivirus and internet filtering software to see if one of them is blocking RM8 access to the internet. Then adjust their settings.

FamilySearch unable to login

In a main view use the key combo Ctrl+Shift+U and select "Reset Program Settings". Close and reopen RM8. Then go to Publish>FamilySearch Central and see if you can login.

Temporarily turn off your firewall, antivirus and internet filtering software to see if one of them is blocking RM8 access to the internet. Then adjust their settings.

FamilySearch not accepting changes

When making changes the FamilySearch Person Tool may look like nothing happened. It just means RootsMagic refreshed before FamilySearch could send the changes. In that case click on the refresh button to reload both panels and display the updates made. The refresh button is located near the top of the Share Data tab, next to the UnMatch button.

Clearing the Registration key

The RootsMagic registration key can be cleared by opening RootsMagic in a main view and using the key combo Ctrl+Shift+U, selecting "Reset Registration Information", then closing the program to clear it. If you receive a message that prevents you from opening RootsMagic... You can manually clear the registration key by deleting the RootsMagicApp.xml file.

The RootsMagicApp.xml is located here.

Windows: C:\ProgramData\RootsMagic\Version 8\RootsMagicApp.xml

Mac: Public/RootsMagic/Version 8/RootsMagicApp.xml

The next time RootsMagic is opened you can select to run in Essential mode, purchase RootsMagic, or Unlock RootsMagic 8 with a registration key.

Receiving "Runtime Error 217" with Ancestry Import

This issue could be caused by windows system files damage or corrupt system files entries. Here are some suggestions on resolving this issue.

https://www.thewindowsclub.com/how-to-fix-runtime-error-217-on-windows-10

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-64-bit-runtime-error-217/32cd6f8a-1ce0-4a1a-b56f-a20c061985a2

Has the RootsMagic App for Android and iOS devices been updated

The RootsMagic App has not been updated to accept the RootsMagic 8 database (.rmtree) file. Instead we have created an export option inside RootsMagic 8 that will send the database with the correct (.rmgc) file extension for the RootsMagic App. Go to File, Export Data, Dropbox to upload the file to Dropbox which then can be downloaded by the RootsMagic mobile app.

RootsMagic App no longer in Google Play Store

The RootsMagic App is currently not available in the Google Play Store. The RootsMagic App is still available to download.

In your mobile device go to https://www.rootsmagic.com/App/

Tap on the FAQ tab and scroll down to the directions for the Kindle, the link to the download is there.

Press and hold on this link: http://files.rootsmagic.com/RootsMagic.apk

When the options come up select Download link

When you see message: RootsMagic.apk can't be downloaded securely. Press Keep

When you see message: This type of file can harm your device. Do you want to keep RootsMagic.apk anyway? Press OK

Open with: Package Installer

If you see message: For your security, your phone is not allowed to install unknown apps from this source.

Select: Install unknown apps > Allow from this source

Select to Install

Note: If you receive a message "This app was built for an older version of Android and may not work properly. Try checking for updates, or contact the developer.", click OK to skip it.

Will Personal Historian and Family Atlas work with RootsMagic 8

The answer is YES! If you select the GEDCOM File import option in both programs. Inside of RootsMagic 8 go to File, Export Data, GEDCOM to create the file needed to import into Personal Historian and Family Atlas.

RootsMagic To-Go

RootsMagic 8 can be run off a flash drive. The RootsMagic To-Go utility program to install and move the database files is not currently in RootsMagic 8. Click on File, RootsMagic To-Go for the manual directions to install on a USB drive. The direct link for instructions are here - RootsMagic To-Go