Difference between revisions of "RootsMagic 8:FAQ Sales Questions"
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RootsMagic has increased the security on our card processor. International customers will often receive an AVS error due to the added security. When this happens RootsMagic will decline the order on our end. If you are an international customer there are three ways that you can successfully purchase our products from us. | RootsMagic has increased the security on our card processor. International customers will often receive an AVS error due to the added security. When this happens RootsMagic will decline the order on our end. If you are an international customer there are three ways that you can successfully purchase our products from us. | ||
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#PayPal- If you have a PayPal account, you can choose to purchase using PayPal from our online store. | #PayPal- If you have a PayPal account, you can choose to purchase using PayPal from our online store. | ||
#If you do not have a PayPal account set up you can still check out using PayPal as a guest. | #If you do not have a PayPal account set up you can still check out using PayPal as a guest. | ||
Revision as of 19:39, 2 October 2021
Navigation: RootsMagic 8 >
Where are my registration keys
The website declined my order
An order is often declined by banks for security reasons. In this case you will need to call the bank to let them know you are trying to place an order and request that they allow the order to go through.
RootsMagic has increased the security on our card processor. International customers will often receive an AVS error due to the added security. When this happens RootsMagic will decline the order on our end. If you are an international customer there are three ways that you can successfully purchase our products from us.
- PayPal- If you have a PayPal account, you can choose to purchase using PayPal from our online store.
- If you do not have a PayPal account set up you can still check out using PayPal as a guest.
- Or you can use our secure website to send us your billing and order information and we will process the order for you. Here is the link to our secure website: https://secure.aitsafe.com/mbrd.php?usr=1233466
When using the secured website please click into the message box and include the following information: Your name Your billing address Your credit card number The expiration date on your credit card What you would like to order (RootsMagic 8 Download Only)
When you are finished enter your name and your email address into the two bottom fields. Then submit your order to us. Please give us up to two business days to complete your order. When your order has been completed we will send you three important emails with your registration keys and download instructions.