RootsMagic 8:FAQ Sales Questions - Revision history

Renee: /* What is the Group code */

2021-10-05T18:10:29Z

What is the Group code

2021-10-05T18:09:37Z

2021-10-02T20:06:56Z

Where are my registration keys

2021-10-02T20:06:30Z

Where are my registration keys

2021-10-02T20:04:45Z

Where are my registration keys

2021-10-02T20:03:54Z

Where are my registration keys

2021-10-02T19:57:22Z

2021-10-02T19:54:31Z

2021-10-02T19:48:56Z

Where are my registration keys

2021-10-02T19:40:22Z

The website declined my order

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 == What is the Group code ==
-Step 1. "Enter a Group Code (Optional)" is typically used to enter the student discount code received from a class instructor. RootsMagic previously arranged with the institution a discount for student purchases. This box is not to enter your previous version RootsMagic registration keys. For owners of previous versions of RootsMagic or Family Origins select under "Choose a license", Upgrade. This will apply the discount for previous version users.
+Step 1. "Enter a Group Code (Optional)" is typically used to enter the student discount code received from a class instructor. RootsMagic previously arranged with the institution a discount for student purchases. This box is not to enter your previous version RootsMagic registration keys. For owners of previous versions of RootsMagic or Family Origins select under "Choose a license" the Upgrade option. This will apply the discount for previous version users.
 == The website declined my order ==

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 Navigation: <u>[[RootsMagic_8:RootsMagic_8|RootsMagic 8]]</u> >
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 == The website declined my order ==

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 Use our automated registration key recovery system at https://rootsmagic.com/recover-key. Enter the email address that you used to order (or register) the software and, within a few minutes, you should receive an email with your registration keys.
-Payments made through PayPal will have the registration keys sent to the email address associated with the PayPal account.
+Payments made through '''PayPal''' will have the registration keys sent to the email address associated with the PayPal account.
 If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.

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 All qualifying purchases from RootsMagic.com automatically sent out an email containing the RootsMagic 8 registration key along with the RootsMagic 7 key. Please follow these steps:
-Start by searching for an email with the subject line: RootsMagic 8 Registration Key. If you got the free RootsMagic 8 upgrade as part of our holiday special, search for an email with the subject: RootsMagic Holiday Offer Download Certificate.
+Start by searching for an email with the subject line: '''RootsMagic 8 Registration Key'''. If you got the free RootsMagic 8 upgrade as part of our holiday special, search for an email with the subject: '''RootsMagic Holiday Offer Download Certificate'''.
 Use our automated registration key recovery system at https://rootsmagic.com/recover-key. Enter the email address that you used to order (or register) the software and, within a few minutes, you should receive an email with your registration keys.

@@ Line 28: / Line 28: @@
 Use our automated registration key recovery system at https://rootsmagic.com/recover-key. Enter the email address that you used to order (or register) the software and, within a few minutes, you should receive an email with your registration keys.
-Payments made through PayPal will have the registration keys email sent to the email address associated with the PayPal account.
+Payments made through PayPal will have the registration keys sent to the email address associated with the PayPal account.
 If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.

← Older revision		Revision as of 20:03, 2 October 2021
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	Use our automated registration key recovery system at https://rootsmagic.com/recover-key. Enter the email address that you used to order (or register) the software and, within a few minutes, you should receive an email with your registration keys.		Use our automated registration key recovery system at https://rootsmagic.com/recover-key. Enter the email address that you used to order (or register) the software and, within a few minutes, you should receive an email with your registration keys.
		+
		+	Payments made through PayPal will have the registration keys email sent to the email address associated with the PayPal account.

	If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.		If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.

← Older revision		Revision as of 19:57, 2 October 2021
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	If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.		If you still are unable to find your RootsMagic 8 key, please email orders@rootsmagic.com with your name, email address, and approximate order date.
		+
		+	== Registration keys received at conferences ==
		+	If you bought RootsMagic 7 from RootsMagic at an in-person conference in 2019 or early 2020:
		+	Anyone who bought RootsMagic 7 in-person at a conference in 2019 or 2020 received a card with their RootsMagic 8 registration key. Please follow these steps:
		+	Look for the CD package of RootsMagic 7 from the conference. The card with the RootsMagic 8 key was usually taped to the back of it by the person who sold you the software.
		+
		+	If you can't find the card, please email orders@rootsmagic.com. Please attach a copy of your receipt from the conference, if you have it.

	== Registration keys purchased through third parties ==		== Registration keys purchased through third parties ==

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 RootsMagic has increased the security on our card processor. International customers will often receive an AVS error due to the added security. When this happens RootsMagic will decline the order on our end. If you are an international customer there are three ways that you can successfully purchase our products from us.
-#PayPal- If you have a PayPal account, you can choose to purchase using PayPal from our online store.
+#If you have a PayPal account, you can choose to purchase using PayPal from our online store.
 #If you do not have a PayPal account set up you can still check out using PayPal as a guest.
 #Or you can use our secure website to send us your billing and order information and we will process the order for you. Here is the link to our secure website: https://secure.aitsafe.com/mbrd.php?usr=1233466